FLIO – Your travel assistant

FLIO is the App that accompanies you through the entire trip, from the departure airport until you arrive at your destination. An App that allows you to improve and complete your travel experience. Anywhere, anytime, FLIO will be your travel assistant. Thanks to the service integrated with AirHelp you can check the eligibility for the refund of your delayed or cancelled flight.
With FLIO you will be able to:

- Manage your boarding passes for all your flights in one App;
- Get free access to the useful information on the airports of departure, destination and your connecting flights.
- Receive real-time alerts on the status of your flight, waiting time for your check-in and your boarding.
- Get luggage protection and travel without worries and stress.
Find out all the services available in App and make your trip a unique experience.

Flight Tracking

With the Flight Tracking service you will be able to:

- Receive real-time alerts on the status of your flight;
- Control your arriving flight and check for any possible delay;
- Check waiting times at the security checks;
- Do the web check-in and get your flight’s boarding pass;
- Follow your check-in and boarding by receiving real-time updates on any possible gate changes;
If your flight is delayed or cancelled, you will immediately receive a notification via email on the eligibility for a refund request. Thanks to our collaboration with AirHelp you will be able to access the compensation request directly from the app.

Airports information

Thanks to our Airports Information service you can get free information on your departure and destination airports and discover many exclusive services you can use. Use the airport maps in order to find immediately the service you need. You can also choose between Uber or Lyft and book them directly from the App.

A service that offers you free information on the services present in every airport:
- The list of shops;
- A Duty-Free where you can do your last purchases before your flight;
- The available restaurants and the main information on them;
- Find a parking area for your car;
- Any other service that you may need from the pharmacy to the currency exchange point;
- Book an airport Vip Lounge and wait for your flight in total relax.

Airline Info

The new FLIO service will allow you to get all the information you need on your favourite airlines. From American Airlines to EasyJet, Ryanair, Emirates, Singapore Airlines and many others.

You will be able to receive all the necessary information on:
- Direct contact information of your airline company for your every possible need;
- The link to change your booking;
- The direct link for the web check-in;
- The details about the luggage policy;
- The link to change your seat on board;
- The information on the documents necessary for your trip;
- The information on Group travel.

You will also find specific information in case of trips with children, unaccompanied minors travelling without their parents and assistance for pregnant women.
With Airline Companies service you will be able to receive all useful information for your journey with your favourite airline company.

Lost Luggage Concierge

FLIO keeps safe your luggage and provides you with a Customer Care service available 24/7 that will assist you in case of loss or delay in returning of your luggage. You will get your luggage back within 48 hours or you will receive a refund that will be added to the one that you will get from your airline.
Register your suitcase and pair it with your flight! FLIO will take care of your luggage.

Team FLIO wishes you a nice journey

We would like to improve our services and we will be glad to receive suggestions and feedback from you to our email address customercare@sostravel.com